Terms and conditions of use

PACKAGING and POSTAGE
Please note - many of our products are made only when ordered due to uniqueness or availability.
PLEASE ALLOW 7 DAYS FROM PAYMENT RECEIPT FOR PRODUCTS TO BE DISPATCHED.
INVITATION ORDERS WILL TAKE UP TO 2-3 WEEKS.

Due to our large product range - some items are special order and will be stocked once payment is finalised. Orders will be dispatched once filled entirely. Generally this will not delay the 7 day order processing timeframe.

PAYMENT
All online orders are final.
As products may be specifically ordered to your requests - returns and refunds are not permitted. Exchanges may be allowed in rare circumstances under discretion of manager only.
All online orders are to be paid by online payment methods through the shopping cart only.. 
Credit card payments can be made via paypal - in such case a 3% surcharge will apply.
Products WILL NOT be released until payment (and approval of proofs if applicable) have been received in full. 
In the event that payment has not been received and all effort has not been made to make arrangements to settle accounts, all costs associated with recovering payment will be added to the account.

CONCEPTS AND COPYRIGHT
All conceptual designs or samples remain the property of milk at all time. Milk retains copyright of ALL designs, images and ideas.
No content, images or designs are permitted to be copied without contractual agreement.

DISCLAIMER OF PRICE COVERAGE
Please note, prices are inclusive of the details specifically quoted only. If additional products or items are needed or changes are required to the order in excess of what is included in the product details, additional charges will apply.

ARTWORK BRIEF
On confirmation of order for invitations, you are advised to supply wording and fonts, with design ideas and 
requirements before concepts or proofs can be created. Only 2 proofs are provided under the pricing quoted. Additional proofs cost extra.

 

PROOFING
PLEASE CHECK ALL DETAILS, SPELLING, LAYOUT, SIZE, COLOUR, TRIM MARKS, NUMBERS, ETC! (EVERYTHING!)
Milk WILL NOT be held responsible for errors or required re-prints as a result of incomprehensive proofing.
We are only human! Please check everything carefully when proofs are supplied as re-prints and refunds ARE NOT offered as a result of human error appearing on artwork that has been approved.
Confirmation of artwork via email or verbally over phone WILL BE taken as a binding approval on your behalf and will waive all responsibility on milks behalf.

PRODUCTION / DISPATCH TIMES
Event stationery - In general, production times for event stationery are 3 weeks. If job is needed sooner, a priority charge of $95.00 will apply (this is charged by case descretion). 
As we stock a very large range of products - some items may require special order or manufacturing. In such case once payment is received, we will endevour to dispatch products as soon as possible to you. Generally out of stock items arrive in 1-2 weeks.

PRINT QUALITY
Whilst all effort is taken to maintain the highest print standard and consistency, please be aware that finished quality will vary slightly (in most cases) from one job to the next. 
Please be aware factors such as stocks, presses, colours, coverage, coating, temperature, and weather may/can effect the finished quality of the job. Milk WILL NOT hold responsibility for reasonable variations in print or finished quality.
PLEASE NOTE - COLOURS WILL VARY FROM SCREEN TO SCREEN AND PRINTER TO PRINTER - whilst all effort is taken to maintain colour consistency we WILL NOT be responsible for slight and reasonable variations in colours.

PLEASE NOTE, AS ALL INVITATIONS AND PRODUCTS ARE HANDMADE - SLIGHT VARIATIONS, INCLUDING UP TO 1-2MM IN SHIFT/SKEW ARE TO BE EXPECTED, ESPECIALLY DURING ASSEMBLY. IF JOB REQUIRES SCORING - PLEASE BE AWARE SCORING OVER PRINTED COLOUR MAY RESULT IN CRACKING. WHILE ALL CARE IS TAKEN TO ENSURE ABSOLUTE ACCURACY AND TO PRESERVE PRESS QUALITY STANDARDS, SMALL VARIATIONS MAY STILL OCCUR FROM ONE INVITATION TO THE NEXT. This is to be expected.

On acceptance of ANY order, you are agreeing to these terms and conditions.


HomeHome

Cart  

(empty)

Specials

No specials at this time